Policies:Disclaimer Schedules, teachers and prices of classes, passes, memberships and/or products are subject to change without notice. Please always check our website for our most current offers.
Refund Policy: Touchstone does not issue refunds on services or classes provided. If a refund is requested for Massage prior to service being provided a refund will be issued 30 days from the refund request.
Classes and Class Passes Cancellation and Refund Policy: Prepaid classes and absence from classes are non-refundable. Class Passes are non-refundable, non-extendable. Unlimited passes are non-transferable to other persons and can not be shared. Class passes are subject to limits of time. Always check your expiration date before and after your purchase.
Gift Cards Refund Policy: Gift Cards are not refundable and non-returnable. If purchased for a specific pass, they cannot be used as cash.
Membership Cancellation Policy: Membership’s automatic payments are not refundable after having been processed unless a mistake on our part took place. Memberships are non-transferable to another person. Membership cancellation must be done in writing signed by the member. Cancellation must be done more than 30 days prior to next billing date.
Workshop Cancellation and Refund Policy: Workshop cancellations required a 48 hour email notice before the workshop takes place. Cancellation requests with less than 48 hours notice will not be honored unless we can fill your space. All refunds will incur a 20% administration fee, or you can get a full refund credited to your Touchstone Yoga & Massage account (can be used toward any purchase). Absence to a workshop or event is non-refundable. Workshops and events could occasionally be canceled by the studio. If your event is canceled you will be notified by email, and you will receive a full refund or full credit toward your Touchstone Yoga & Massage account if you choose.
Private Instruction Cancellation and Refund Policy: Full payment will be charged if you cancel a private session with less than 24 hour notice. If you are late for a private class the class will end at the original time. If you are more than 15 minutes late for a private class it is at the instructor’s discretion whether to hold an abbreviated class or not.
Massage and/or other Body Work Cancellation Policy: 24 hour cancellation notice policy applies to all appointments. A full session’s fee will be charged for any missed or last minute cancellations unless that time can be booked with another client. Therapists are compensated for a booked time.
Teacher Training Cancellation and Refund Policy: Application fees and/or deposit fees -when applicable- are non-refundable under any circumstances. After payment has been received if a request for cancellation is given with 7 days or more of commencement of a course or single module or section, you will receive a full refund minus a 25% for administrative and processing fees. After payment has been received if notice of cancellation is given with less than 7 days from commencement of a course or single module or section, a refund will not be possible but if requested, an account credit will be granted to make up by taking a future training. Such credit will be reduced by a 25% for administrative and processing fees, will only be valid towards the same training or module/section in the future, and will have an expiration time frame of two years from the starting day of the missed training or single module or section if taken separately. Credit will not be valid towards any other purchases. If we receive your cancellation request less than 7 days before the commencement of the event, or on the day of, or after the commencement of the event, a refund or credit will not be possible under any circumstances.
Studio Maximum Capacity Policy The Touchstone studio is fortunate to have a large practice space in which classes are held. However, there is a limit to how many bodies can comfortably fit per class. Once this number of people are registered for class, we would ask that remaining students return to take a different class. Registering online is recommended to save a spot in class. If you register online and come late to a full class, Touchstone reserves the right to offer that space to someone on our wait list.
Latecomer Policy Students must arrive at least 5 minutes before the scheduled start of class. When the doors are closed there will be NO entry to class, NO EXCEPTIONS.
Lost Items Policy Touchstone Yoga & Massage will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables into the studio.The studio provides a Lost and Found box for items students may leave behind. On the first day of each month these items, including yoga mats, will be removed and donated or disposed of.
Inclement Weather Policy In an effort to keep everyone safe during inclement weather we will need to cancel classes from time to time. Morning classeswill be cancelled when MCCSC closes school. Check our website, Facebook or Twitter page for updates. (click links below for these sites) Please always check our online schedule during inclement weather or inclement weather advisory to find out about any cancellations of classes and events or studio closures.